ROLEPLAY COPY. The schedule is made up and nothing here reaches Workiz. Booking returns a fake job number. No truck is dispatched.
Unknown Customer
Happy Pipes
Oh my, I am so sorry to hear this. May I ask you to bear with me just a second to grab a notepad so that I can make some very detailed notes as we are speaking?
Yes.
Ok, again, I am so sorry. I am going to do whatever I need to in order to help you as best as I possibly can today. We take this kind of thing very seriously and I will do everything in my power to get to the bottom of this with our team members. I'm going to start by pulling up your account with us. May I have your address please?
Follow-up probes — tap to add to notes