ROLEPLAY COPY. The schedule is made up and nothing here reaches Workiz. Booking returns a fake job number. No truck is dispatched.

🛠 Parts Question

Unknown Customer

Happy Pipes

📞 Inbound call — customer is calling you

CSR

Thank you for calling Happy Pipes, this is ________. How may I assist you today?

Homeowner

Hi, I'm calling to see what's going on with the parts that we're waiting for, for my job.

CSR

I can definitely help you with that. It will need to invest just a moment to access your account and then we'll work to provide you with the answers you're looking for. May I have your property address?

CSR

Am I speaking with ________?

Customer's first name:

Street Address:

City:

State:

Zip:

📝 Notes