ROLEPLAY COPY. The schedule is made up and nothing here reaches Workiz. Booking returns a fake job number. No truck is dispatched.
Post-service thank-you + feedback
Unknown Customer
Happy Pipes
Hello, this is [CSR name] with Happy Pipes, may I speak with… [John / Jane]?
This is [John / Jane].
Hi [John / Jane], I know you're probably busy, so I'll keep this call quick.
Ok. What can I help you with?
You trusted us to send [Technician's Name] out to your home [yesterday / on Tuesday]. So first, we wanted to call and say "Thank you!" for choosing Happy Pipes. We're so grateful you trusted us with your home.
You're welcome / No problem / You guys are great!
We always want to get better and give 5 Star Service. Would you share some feedback on how we can do better for you and your family?
If you have a few minutes, I'd like your opinion on a couple of quick things about the visit.
Feedback — rate 01 to 05 (05 = best)
On a scale of 01 to 05, how would you rate how professional our technician looked when he arrived?
On the same scale, how would you rate our technician's ability to solve the challenge you reached out to us about?
From 01 to 05, how would you rate the technician's communication skills?
On the same scale, how satisfied were you overall when we finished the visit?
Thank you so much for your feedback. We truly appreciate your time. Before we finish, is there anything else you'd like to tell us? Or something I should have asked, but didn't?
What Next?