ROLEPLAY COPY. The schedule is made up and nothing here reaches Workiz. Booking returns a fake job number. No truck is dispatched.
Post-service thank-you + feedback
Unknown Customer
Happy Pipes
Hello, this is [CSR name] with Happy Pipes, may I speak with… [John / Jane]?
This is [John / Jane].
Hi [John / Jane], I'm guessing you are likely busy so I'll make this quick.
Ok. What can I help you with?
You trusted us to send [Technician's Name] out to your home [yesterday / on Tuesday] for a visit, so first and foremost, we wanted to reach out to you to say, "Thank You!" for choosing our team here at Happy Pipes. We are extremely grateful for the trust you've displayed by allowing us to serve you.
You're welcome / No problem / You guys are great!
We're committed to constant improvement and providing 5 Star Service, so we wanted to follow up with you to see if you could share any feedback that could help us to improve how we serve you and your family in the future?
If you could share just a few moments of your time, we would like to gather your opinions on a couple of quick things regarding the service we provided.
Feedback — rate 01 to 05 (05 = best)
On a scale of 01 to 05, how would you rate our team member's professional appearance upon arrival?
On the same scale, how would you rate our technician's ability to solve the challenge you reached out to us about?
From 01 to 05, how would you rate the technician's communication skills?
On the same scale, how would you rate your overall satisfaction with our company at the time we finished up our visit?
Thank you so much for providing this valuable feedback. We truly appreciate you sharing a few minutes of your time. I'm curious, before we finish, do you have any other feedback for us, or perhaps there is something I haven't asked you that I should have?
What Next?