ROLEPLAY COPY. The schedule is made up and nothing here reaches Workiz. Booking returns a fake job number. No truck is dispatched.

Happy Pipes

CSR Script Companion

Script Flow

CSR — say:

Thank you for calling Happy Pipes - this is [CSR name]. How may I assist you today?

R.A.R.²E. Listening · Problem Picker

They start talking, tap what they mention

Not a service request? Other reasons for the call

Outbound - we call them

CSR — say:

That's a great question. (and/or) I'll be happy to share all of that for you!

CSR — say:

Who do I have the pleasure of speaking with today? (ask spelling of name if you're unsure)

CSR — say:

Hi _______, it's a pleasure to meet you.

CSR — say:

Just in case we're disconnected for any reason, I'd like to gather just a little information from you.

CSR — say:

Have we ever had the pleasure of serving you before?

CSR — say:

May I have your last name please… and can you spell it for me just so I avoid any mistakes?

CSR — say:

Thank you. Is this a good callback number where I can call you, just in case we get disconnected?

CSR — say:

Last quick question _______, what city are you calling from today, so I can confirm that you're in our service area?

What is this call about?

📝 Notes